billing and credits

Running models, pixie turns, transcription and social posts spend your organization's credits. You see the balance, add to it and read every charge under Organization settings → Billing and Usage.

the plan

The Pro plan is $99/month and includes $100 of model credits each month. Plan credits reset to $100 at the start of each billing period, and unused plan credits don't roll over.

A new organization starts with $5 of trial credits and no subscription. Click Subscribe — $99/mo on Billing to start the plan; checkout opens inside ixi. After that the same card reads Pro — $99/month with a Manage button that opens the billing portal for card, invoices and cancelling.

Only owners and admins can subscribe, add credits or manage billing; see members and roles.

the balance

Credit balance shows what's left. When you've bought extra, it splits it: "from the plan · purchased". Spend comes out of plan credits first, so purchased credits last longest. Under it you'll see what was spent over the last 30 days and across how many runs.

Credit history lists the money in: the trial grant, each period's reset, and each top-up, with the date. Invoices (owners and admins) lists Stripe invoices, each with two icon links: a view link (tooltip View invoice) and a download link (tooltip Download PDF).

add credits

With a plan, Add credits appears. Pick $50, $100, $250, $500 or $1000, or type a whole-dollar amount from $50 to $1000, then click Add $n. Pay in the checkout window and the balance updates in seconds.

• Top-ups carry over the monthly reset. Only unused plan credits expire.
• Credits you buy don't expire. Without a plan you can't buy credits.

when credits run out

At zero, ixi stops starting model runs and pixie turns for that organization. A model run is refused with "Your organization is out of credits for this billing period" with a plan, or "Subscribe to keep running models" without one. A pixie answers the same way in chat, with a link to the billing panel.

Owners and admins get an email when the balance falls to 20% of the period's credits (never less than $1), and another when it hits zero. Add credits or wait for the monthly reset.

what costs credits

Thing	What you pay
model runs	the model's price; each charge shows in Usage
pixie turns	the model provider's cost plus a 15% margin
transcription	the transcription cost plus a 15% margin, once per file; see edit by words
social posts	a flat fee per submitted post, $0.20 by default; each charge shows in Usage; see postie

Model prices are set per model and change, so this page doesn't list them.

the usage tab

Usage has two parts. At the top, Storage shows "x GB of 50 GB used" with a bar that turns red past 90%. Below, a table of model executions with filters for status, model and source (user, pixie, in pipeline, system). Columns: Model, Result, Project, Source, Created, Duration, Usage and Cost. Click a row for its input, output and who or what triggered it, with links to the project or pipeline.

limits

Limit	Value
storage per organization	50 GiB; uploads, imports, generated media and exports count
model runs per person	500 per 24 hours; failed runs don't count
MCP runs per person	100 per 24 hours; see mcp
Run API spawns per key	200 per 24 hours; see your product

At the storage cap, uploads, imports and new runs are refused with "Your organization has reached its 50 GB storage limit". Delete files you don't need, or contact support. At the run limit, new runs are refused until older ones age out of the 24 hours.

related

• members and roles
• generations — what a model run produces.
• working modes — what a pixie turn costs.
• support